BABYMOOV UK

Website Terms and Conditions of Supply

Our Privacy Policy and Terms of Website Use states all information about Babymoov and the legal terms and conditions ("Terms") on which we sell any of the products ("Products") listed on our website ("our site") to you.

These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms or save them to your computer for future reference.

We may amend these Terms from time to time as set out in clause 7. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1 We operate the website www.babymoov.co.uk We are BABYMOOV UK Ltd, a company registered in the United Kingdom under company number 09835052 and at our registered office at East Reach House, East Reach, Taunton TA1 3EN, United Kingdom. Our VAT number is GB227585778.

1.2 Contacting us

1.2.1 When we refer, in these Terms, to "in writing", this will include e-mail.

1.2.2 To cancel a Contract in accordance with your legal right to do so as set out in Clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation.

1.2.3 If you wish to contact us for any other reason, including any complaints, you can contact us by telephoning us at 01823 772998 or email services@babymoov.com

1.2.4 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2. OUR PRODUCTS

2.1 The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products should be used in accordance with the user instructions.

3. USE OF OUR SITE

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.

4. HOW WE USE YOUR PERSONAL INFORMATION

Klarna only uses your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, Klarna offers you the following payment options. Payment is to be made to Klarna:

• Pay in 30 days

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/

5. AGE REQUIREMENTS

If you are a consumer, you may only purchase products from our site if you are over 18 years old.

6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 6.3.

6.3 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send you the Dispatch Confirmation.

6.4 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site as referred to in Clause 11.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

7. OUR RIGHT TO VARY THESE TERMS

7.1 We may amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.

7.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

7.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel in the circumstances set out in this Clause 7.4, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8. YOUR CONSUMER RIGHT OF RETURN AND REFUND

8.1 If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in Clause 8.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund in accordance with those regulations. Advice about your legal right to cancel the contract is available from your local Citizens' Advice Bureau or Trading Standards office.

8.2 However, this cancellation right does not apply in the case of:

8.2.1 goods that are made to your specifications or are clearly personalised;

8.2.2 sealed goods which are not suitable for return due to health and hygiene, if the goods become unsealed after delivery;

8.2.3 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

8.2.4 any products which become mixed inseparably with other items after their delivery.

8.3 Your legal right to cancel a contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

8.4 To cancel a contract, you just need to let us know that you have decided to cancel. Contact our customer service advisor via the contact email form on the website, alternatively you can message/WhatsApp/call us on 07511157068.

8.5 If you cancel your Contract we will:

8.5.1 refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.; See our Returns Policy for information about what handling is acceptable and examples.

8.5.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3 working days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option and

8.5.3 make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(a) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see Clause 8.8;

(b) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

8.6 If you have returned the Products to us under this Clause 8 because they are faulty, we will refund the price of the products in full, together with any applicable delivery charges.

8.7 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.

8.8 If a Product has been delivered to you before you decide to cancel your Contract:

8.8.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.

8.8.2 unless the Product is faulty or not as described (in this case, see Clause 8.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.;

8.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this Clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9. DELIVERY

9.1 We will contact you with an estimated delivery date, which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See Clause 15 for our responsibilities when this happens.

9.2 If no one is available at your address to take delivery, we will return the Products to our warehouse, in which case, please contact us to rearrange delivery.

9.3 Delivery of an Order shall be completed when we (or a third party courier or delivery service commissioned by us) deliver the Products to the address you gave us.

9.4 You own the Products once we have received payment in full, including all applicable delivery charges.

9.5 If we miss the 30 day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:

9.5.1 we have refused to deliver the Products;

9.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

9.5.3 you told us before we accepted your order that delivery within the delivery deadline was essential.

9.6 If you do not wish to cancel your order straight away, or do not have the right to do so under Clause 9.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

9.7 If you do choose to cancel your Order for late delivery under Clause 9.5 or Clause 9.6, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

10. NO INTERNATIONAL DELIVERY

10.1 Unfortunately, we do not deliver to addresses outside the UK.

10.2 You may place an order for products from outside the UK, but this order must be for delivery to an address in the UK.

11. PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1 The prices of the products will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see Clause 11.5. for what happens if we discover an error in the price of Product(s) you ordered.

11.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.

11.5 Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

12. HOW TO PAY

11.1 You can pay for Products using a debit card or credit card. We accept the following cards: Mastercard, Visa, American Express. We also accept PayPal and Klarna.

11.2 Payment for the Products and all applicable delivery charges is required in advance. We will not charge your debit card or credit card until we dispatch your order.

12. OUR WARRANTY FOR THE PRODUCTS

12.1 We provide a lifetime warranty that the Products shall be free from material defects. However, this warranty does not apply in the circumstances described in Clause 13.2.

12.2 The warranty in Clause 13.1 does not apply to any defect in the Products arising from:

12.2.1 fair wear and tear;

12.2.2 wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

12.2.3 if you fail to operate or use the Products in accordance with the user instructions;

12.2.4 any alteration or repair by you or by a third party who is not one of our authorised repairers; or

12.2.5 any specification provided by you.

12.3 This warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

13. OUR LIABILITY

13.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

13.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3 We do not in any way exclude or limit our liability for:

13.3.1 death or personal injury caused by our negligence;

13.3.2 fraud or fraudulent misrepresentation;

13.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

13.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

13.3.5 defective products under the Consumer Protection Act 1987.

14. EVENTS OUTSIDE OUR CONTROL

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause 15.2.

14.2 An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

14.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

14.3.1 we will contact you as soon as reasonably possible to notify you; and

14.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

14.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

15. OTHER IMPORTANT TERMS

15.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you if this happens.

15.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of our warranty in Clause 13 to the recipient of the gift without needing to ask our consent.

15.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of our warranty at Clause 13, but we and you will not need their consent to cancel or make any changes to these Terms.

15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

16. ONLINE COMPETITION Terms & Conditions

• Employees and contractors (and their respective families) of Babymoov UK Ltd or the competition partner(s) (including any group companies) are not eligible to enter.

• No responsibility is accepted for entries which are lost, corrupted, incomplete or for any failure to capture entry information. Use of false details will result in disqualification. The entry must be made by the person entering the competition – entries sent through third parties, agencies or by automated means (such as scripts and macros) will not be accepted.

• Entries for competitions must be received by the stated closing date. All entries received after this date will not be counted.

• To enter a Competition you must be 18 years old or over at the time of entry.

• Only one entry per person.

• Entrants are required to meet the Entry Criteria but otherwise no other purchase is necessary.

• It is the responsibility of entrants to notify Babymoov UK Ltd of any change of contact details. Proof of identity may be required

• The closing date is as specified in each competition, and Babymoov UK reserves the right to amend the competition end date at any time.

• The prize is not transferable to another person.

• No part of a prize is exchangeable for cash or any other prize.

• If an advertised prize is not available, Babymoov UK Ltd reserves the right to offer an alternative prize. The payment of all costs and expenses involved in claiming a Prize are the responsibility of the winner(s).

• Incorrectly completed entries will be disqualified.

• Babymoov Ltd does not endorse any Prize supplied by a third party nor does it endorse the third party supplier. The Prize will only be delivered to addresses within the UK. The Chelsea Magazine Company Ltd is not responsible for inaccurate prize details supplied by any third party connected with this competition.

• Entry implies acceptance of these terms and conditions as final and binding. Entries which are not in accordance with the terms and conditions will be disqualified.

• The Chelsea Magazine Company Ltd’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

• The prize draw will be governed by English law and is subject to the exclusive jurisdiction of the English courts.
  
  
• By entering into any online competition hosted by Babymoov, entrants understand that any personal information collected is subject to computer processing for the purpose of contacting the entrant should they win and in accordance with our Privacy Policy including Data Protection and Data Collection policy The recipients of the data are acording@babymoov.com
  
  
• In accordance with the amended law of 6 January 1978, you can obtain a copy of your data and rectify it by sending us a letter accompanied by a copy of an identity document to
  
  

17. themumclub.com Perks Page Brand Promo T's & C's

1.Exclusive offer valid only with use of discount code at checkout via babymoov.co.uk only.
2. Promotion applies to all Babymoov branded products
3. Offer valid April 2022 - July 30th 2022 only
4. Discount code cannot be used in conjunction with any other offer on at the time.

18. Babymoov Rewards Terms & Conditions

 To qualify for points you must register for a Babymoov account via babymoov.co.uk. 

  Points cannot be used in conjunction with any other offer.

 Purchases made using guest checkout will not add points to your account, please ensure you are signed in to earn your points for every purchase. Babymoov cannot add on points post purchase. 

 Points are pending and are approved 5 days after purchase. Any points accrued from purchases that are later returned will be automatically removed from your account. 

 Only one loyalty voucher can be used per order, the maximum to redeem is a voucher code to the value of £159.99 which will give the redeeming customer a free Nutribaby+ mineral beige. No cash alternative. (5000 points required for this value). 

 Points are redeemable online at www.babymoov.co.uk only. Physical stockists of Babymoov are not included.

 Each point is equal to £0.20p and cannot be exchanged for cash. 

 Once you reach a redeemable number of points, a voucher will be made available for you to spend. The minimum point value to reach the spend threshold is 250 points. 

 Purchases of gift cards, and purchases made using gift cards do not qualify for points.

 Delivery charges are not included when calculating your earned points. You do not earn points from the delivery charges.

 When redeeming points, the delivery fee will not be included in the discount given.

 Points are valid for 12 months, if you have not spent your accrued points in a 12-month period your point balance will be reset to 0.

 You cannot collect multiple points for performing the same action, such as, following us on social media.

 Babymoov may transfer, cancel, withdraw or alter Babymoov Rewards Points at any time, including these Terms and any Babymoov account, without notice.

 Babymoov Rewards launched on 29/12/2023. Babymoov allocated every Babymoov account holder who signed up previous to this date with 120 points and 60 points to anyone who signed up for the Babymoov UK newsletter also prior to the launch of the Loyalty Programme. This cannot be altered.

 By signing up to the REWARDS programme you agree to receive emails relating specifically to the programme. These emails are designed to include content relating to your rewards, your points balance and news relating to the points programme. You can unsubscribe at any time by visiting the Account section of the website and updating your preferences. For further information relating to how we process and use your personal, please refer to our Privacy Policy.