Our warehouse is moving
No delivery until January 13th
Our warehouse will be moving during the holidays and therefore we will not be able to deliver orders until 13 January 2025.
In addition, customer service will only be available to a limited extent between Christmas and New Year.
We ask for your understanding!
We wish you and your loved ones a peaceful festive season and a Happy New Year.
Want to ask a question?
Get in touch with us!
For any questions about Babymoov or Badabulle products, queries about your recent purchase or would like to give us your feedback, please use the "Help" button located in the bottom right hand corner of your screen.
Please fill out the form that best suits your enquiry and we will do our best to respond to you as soon as possible (usually within 24-48 hours)
If you want to cancel your order, please click on the ‘Help ?’ button on the bottom right of this page and fill in the Withdrawal form.
Please note, if your order has already been dispatched,
you will need to return the item.
If you want to track your order, please click on the ‘Help ?’ button on the bottom right of this page and fill in the ‘Follow up/Delivery Issue’ form.
You should receive dispatch and tracking information via email, if you have not received anything, please check your spam/junk folder.
Your product can be registered for Lifetime Warranty online within 2
months of purchase. You will need to attach your proof of purchase during the registration process.
If you need to register, please click on the ‘Help ?’ button on the bottom right of this page and fill in the ‘Lifetime Warranty
registration’ form.
To contact Customer Service, please click on the ‘Help ?’ button on the bottom right of this page and fill in the ‘Product Support’ form.
In order for us to get back to you ASAP, please make sure you
provide us with all the information requested:
customer service
Information required with the product support form
Your proof of purchase with the date of purchase, the name of the retailer (invoice, order confirmation, delivery receipt, gift receipt…) and the confirmation of your Lifetime Warranty registration if your purchase was made more than 2 years ago.
The product code starting with an A followed by 6 digits for Babymoov OR starting with a B followed by 6 digits for Badabulle
The batch number (4 digits-4 digits) which can be found on the packaging or on the product itself.
For a monitor, it will be inside the battery compartment printed on a sticker.
For a Nutribaby, steriliser or a Hygro+, there will be 4 digits
engraved on the base of the unit.
A detailed description of the issue plus photos/videos
Please Note: If you haven’t received a reply
from us, please check your spam/junk folder.
