Delivery
FAQ Delivery
- If you've changed your mind and want to return your order, please fill in the 'Babymoov Order Withdrawal' form using the Help icon on the bottom right of any page of our website.
- To track/update your order please fill in the ‘Order tracking/delivery issue’ form using the Help icon on the bottom right of any page of our website.
Our Customer Service Advisor is available Monday to Friday for any questions.
Christmas Period Delivery Update 2022/23
Due to the Christmas and New Year holidays, all orders placed on our website babymoov.co.uk between the 21st December 2022 and the 3rd January 2023 may take up to 7 working days to be delivered. You will receive tracking as usual via text or email for your orders when they are dispatched. Please check your spam/junk folder if you haven't received an email. You can also download the DPD app on your smartphone if you have one!
All of us at Babymoov would like to wish you a merry Christmas and a Happy New Year!
When will my order be delivered?
Our estimated delivery is currently 3-5 working days, including 1-2 day for preparation and 2 - 3 days delivery by our courier. You'll receive an email/text with a tracking link once your purchase has been prepared and dispatched. Please note, occasionally some orders may be delivered in more than one parcel on separate days.
We aim to deliver your order as soon as possible. All orders are shipped from our warehouse in the UK.
Where do you deliver to?
Your order will be shipped to the delivery address you gave us, providing that it is in mainland UK. Your delivery address can be different from the billing address. You can save other delivery addresses in your account which can be useful for sending gifts or receiving an order at your place of work.
What are the shipping costs?
My order has not arrived. What should I do?
What happens if I'm not at home when my order is delivered?
A calling card will be posted through your door to let you know the courier has attempted to deliver your parcel. Please follow the instructions on this card to rearrange delivery.
Terms of Use for SMS Marketing
Last Updated: 24/07/24
Welcome to Babymoov UK's SMS marketing service. By signing up for and using our SMS marketing service, you agree to the following Terms of Use. Please read them carefully.
1. Acceptance of Terms
By opting in to receive SMS messages from Babymoov UK, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our SMS marketing service.
2. Opt-In and Opt-Out
- Opt-In: By providing your phone number and opting in, you consent to receive marketing messages, including promotional offers, alerts, and updates from [Your Company Name].
- Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After you opt out, we will stop sending you SMS messages, but you may still receive messages related to your account or service.
3. Message Frequency
The frequency of messages may vary based on your preferences and our promotional campaigns. You will receive messages as part of our marketing campaigns and updates.
4. Fees and Charges
Standard message and data rates may apply to each message sent and received, as per your mobile service provider's rates. [Your Company Name] is not responsible for any charges incurred from receiving SMS messages.
5. Use of Information
By providing your phone number, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. We may use your information to send you promotional messages, updates, and other relevant information.
6. Prohibited Content
You agree not to use our SMS service to send or receive:
- Messages that are unlawful, harmful, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
- Messages that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
7. Termination
We reserve the right to terminate or suspend your access to our SMS marketing service at any time, without notice, for any reason, including but not limited to, violations of these Terms of Use.
8. Disclaimer of Warranties
Our SMS marketing service is provided on an "as-is" and "as-available" basis. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the SMS marketing service.
10. Changes to These Terms
We may update these Terms of Use from time to time. We will notify you of any significant changes by posting the updated terms on our website or through SMS notification. Your continued use of the SMS service after any changes constitutes acceptance of those changes.
11. Contact Information
If you have any questions about these Terms of Use or our SMS marketing service, please contact us at:
Babymoov UK
East Reach House
East Reach
Taunton
TA1 3EN
services@babymoov.com
