FAQ Delivery 

  • If you changed your mind and want to return your order, please fill-in the retractation form on the Help widget on the bottom right on any pages of our site.
  • To track/update your order please fill-in the ‘traking/delivery issue’ form on on the Help widget on the bottom right on any pages of our site.

Our customer department is available Monday through Friday 9am to 5pm for any questions.

1. When will my order be delivered?

Our estimated delivery is currently 2-3 working days, including 1 day for preparation and 1 - 2 days delivery by our courier. You'll receive an email/text with a tracking link once your purchase has been prepared and dispatched. Please note occasionally some orders may be delivered in more than one parcel on separate days.

We will endeavour to deliver your order as soon as possible. All orders are shipped from our warehouse in the UK. 

2. Where do you deliver to?

Your order will be shipped to the delivery address you gave us, providing that it is in mainland UK. Your delivery address can be different from the billing address. You can save other delivery addresses in “your account“ and you have the option to add additional addresses, which can be useful for sending gifts or receiving an order at your office etc.

3. What are the shipping costs?

The shipping cost is £4.95 VAT included and free for orders over £60. Currently, we only deliver within mainland UK.

4. My order has not arrived. What should I do?

For any further questions regarding your order,  the best way to contact us is to use the ‘Help’ button available at the bottom right of this page, and fill in a form (except the Lifetime Warranty Form). 

5. What happens if I'm not at home when my order is delivered?

A calling card will be posted through your door to let you know the courier has attempted to deliver your parcel. Please follow the instructions on this card to rearrange delivery.