FAQ Delivery

When will my order be delivered?

Our estimated delivery is currently 1-3 working days, including 1-2 days preparation and 1 day for the courier delivery to you. You'll receive an email/text with a tracking link for DPD once your purchase has been prepared and dispatched. Please note, occasionally some orders may be delivered in more than one parcel on separate days. We aim to deliver your order as soon as possible. All orders are shipped from our warehouse in the UK.

Where do you deliver to?

Your order will be shipped to the delivery address you gave us, providing that it is in mainland UK. Your delivery address can be different from the billing address. You can save other delivery addresses in your account which can be useful for sending gifts or receiving an order at your place of work.

What are the shipping costs?

My order has not arrived. What should I do?

What happens if I'm not at home when my order is delivered?

A calling card will be posted through your door to let you know the courier has attempted to deliver your parcel. Please follow the instructions on this card to rearrange delivery.

• If you've changed your mind and want to return your order, please fill in the 'Order Withdrawal' form.
• To track/update your order please fill in the ‘Order tracking/delivery issue’ form.

Our Customer Service team are available Monday to Friday 9am - 3.30pm for any questions or queries you may have.

Christmas Period 2025

Due to the Christmas and New Year holidays, all orders placed on our website babymoov.co.uk between the 24th December 2025 and the 3rd January 2026 may take up to 7 working days to be delivered. You will receive tracking as usual via text or email for your orders when they are dispatched. Please check your spam/junk folder if you haven't received an email. You can also download the DPD app on your smartphone if you have one!