Babymoov Rewards
How it works
Step 1
Join
Set up an account with us and earn 120 points straight away
Step 2
Extra Points
Earn more points with every purchase as well as other actions like referring a friend and more
Step 3
Enjoy your rewards
Spend your points on rewards of your choice including discount vouchers off your next purchase and gift products too!
Frequently Asked Questions
What is this?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, making purchases and more. To see all the ways you can earn points click the *Earn Points* tab in the menu.
How do I view my point balance?
You will be able to see your points balance on the header of the loyalty page, when you are logged in.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please contact us via the help button in the right hand corner of the screen at babymoov.co.uk. You can leave our customer service team a message and they will get back to you within 24 hours Monday - Friday.
Terms of Use for SMS Marketing
Last Updated: 24/07/24
Welcome to Babymoov UK's SMS marketing service. By signing up for and using our SMS marketing service, you agree to the following Terms of Use. Please read them carefully.
1. Acceptance of Terms
By opting in to receive SMS messages from Babymoov UK, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our SMS marketing service.
2. Opt-In and Opt-Out
- Opt-In: By providing your phone number and opting in, you consent to receive marketing messages, including promotional offers, alerts, and updates from [Your Company Name].
- Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After you opt out, we will stop sending you SMS messages, but you may still receive messages related to your account or service.
3. Message Frequency
The frequency of messages may vary based on your preferences and our promotional campaigns. You will receive messages as part of our marketing campaigns and updates.
4. Fees and Charges
Standard message and data rates may apply to each message sent and received, as per your mobile service provider's rates. [Your Company Name] is not responsible for any charges incurred from receiving SMS messages.
5. Use of Information
By providing your phone number, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. We may use your information to send you promotional messages, updates, and other relevant information.
6. Prohibited Content
You agree not to use our SMS service to send or receive:
- Messages that are unlawful, harmful, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
- Messages that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
7. Termination
We reserve the right to terminate or suspend your access to our SMS marketing service at any time, without notice, for any reason, including but not limited to, violations of these Terms of Use.
8. Disclaimer of Warranties
Our SMS marketing service is provided on an "as-is" and "as-available" basis. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the SMS marketing service.
10. Changes to These Terms
We may update these Terms of Use from time to time. We will notify you of any significant changes by posting the updated terms on our website or through SMS notification. Your continued use of the SMS service after any changes constitutes acceptance of those changes.
11. Contact Information
If you have any questions about these Terms of Use or our SMS marketing service, please contact us at:
Babymoov UK
East Reach House
East Reach
Taunton
TA1 3EN
services@babymoov.com
