How it works
Set up an account with us and earn 120 points straight away
Earn more points with every purchase as well as other actions like referring a friend and more
Enjoy your rewards
Spend your points on rewards of your choice including discount vouchers off your next purchase and gift products too!
Frequently Asked Questions
What is this?
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
Who can join?
Anyone with an account is automatically enrolled.
How do I earn points?
You can earn points for all sorts of activities, including referring friends, making purchases and more. To see all the ways you can earn points click the *Earn Points* tab in the menu.
How do I view my point balance?
You will be able to see your points balance on the header of the loyalty page, when you are logged in.
How do I redeem my points?
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
Is there a limit to the number of points I can earn?
No. Go ahead and earn as many as you can!
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become cancelled and will be removed from your account.
Why did my account balance go down?
You, or someone you referred, cancelled or returned a purchase.
I completed an activity but didn't earn points!
It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout?
Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
Please contact us via the help button in the right hand corner of the screen at babymoov.co.uk. You can leave our customer service team a message and they will get back to you within 24 hours Monday - Friday.