Return Policy
Returns Policy
Not 100% happy with your item? Please contact our Customer Service Advisor for any help with returns or exchanges.
You have the right to cancel at any time from the moment you place your online order, and up to 14 days from the day you receive your goods. If your order is too late to cancel and has already been sent, we can arrange a return for you instead.
You need to notify us of your wish to cancel/return your order within 14 days, please fill in the Withdrawal Form available in the Help button on the bottom right of this page.
Before sending back your product, please make sure the product is in its original packaging with tags still attached and in a resaleable condition, otherwise we won’t be able to accept the return. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.
If you have changed your mind about your product, the return will be at your own responsibility and cost. We recommend you use a tracked delivery service. You have 14 days to return the item to us after notifying us of your wish to return.
Faulty items are returned at the cost of the business.
Refunds/exchanges will be made within 14 days of us receiving the product back in our warehouse.
Terms of Use for SMS Marketing
Last Updated: 24/07/24
Welcome to Babymoov UK's SMS marketing service. By signing up for and using our SMS marketing service, you agree to the following Terms of Use. Please read them carefully.
1. Acceptance of Terms
By opting in to receive SMS messages from Babymoov UK, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our SMS marketing service.
2. Opt-In and Opt-Out
- Opt-In: By providing your phone number and opting in, you consent to receive marketing messages, including promotional offers, alerts, and updates from [Your Company Name].
- Opt-Out: You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us. After you opt out, we will stop sending you SMS messages, but you may still receive messages related to your account or service.
3. Message Frequency
The frequency of messages may vary based on your preferences and our promotional campaigns. You will receive messages as part of our marketing campaigns and updates.
4. Fees and Charges
Standard message and data rates may apply to each message sent and received, as per your mobile service provider's rates. [Your Company Name] is not responsible for any charges incurred from receiving SMS messages.
5. Use of Information
By providing your phone number, you consent to the collection, use, and sharing of your information as described in our Privacy Policy. We may use your information to send you promotional messages, updates, and other relevant information.
6. Prohibited Content
You agree not to use our SMS service to send or receive:
- Messages that are unlawful, harmful, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
- Messages that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
7. Termination
We reserve the right to terminate or suspend your access to our SMS marketing service at any time, without notice, for any reason, including but not limited to, violations of these Terms of Use.
8. Disclaimer of Warranties
Our SMS marketing service is provided on an "as-is" and "as-available" basis. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of or inability to use the SMS marketing service.
10. Changes to These Terms
We may update these Terms of Use from time to time. We will notify you of any significant changes by posting the updated terms on our website or through SMS notification. Your continued use of the SMS service after any changes constitutes acceptance of those changes.
11. Contact Information
If you have any questions about these Terms of Use or our SMS marketing service, please contact us at:
Babymoov UK
East Reach House
East Reach
Taunton
TA1 3EN
services@babymoov.com
